SHIPPING POLICY
WE SHIP ALL ORDERS USING THE UNITED STATES POSTAL SERVICE (USPS) FOR DOMESTIC SHIPMENTS. FOR INTERNATIONAL ORDERS, WE USE EITHER USPS OR UPS.
TRACKING INFORMATION
ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL WITH TRACKING INFORMATION. THIS ALLOWS YOU TO CONVENIENTLY MONITOR THE PROGRESS OF YOUR DELIVERY. PLEASE ENSURE YOUR EMAIL ADDRESS IS CORRECT TO RECEIVE UPDATES.
ALL SALES ARE FINAL
PLEASE REVIEW OUR SIZE CHARTS CAREFULLY BEFORE PLACING YOUR ORDER TO ENSURE YOU SELECT THE CORRECT SIZE. ALL SALES ARE FINAL, AND WE DO NOT ACCEPT RETURNS OR EXCHANGES, EXCEPT IN THE CASE WHERE WE HAVE SENT THE WRONG SIZE. IF YOU RECEIVE AN INCORRECT SIZE, PLEASE CONTACT US TO RESOLVE THE ISSUE.
PRE-ORDER ITEMS
FOR ITEMS AVAILABLE FOR PRE-ORDER, PLEASE BE AWARE THAT PRODUCTION TIMES MAY RESULT IN SHIPPING OF APPROXIMATELY 2-4 WEEKS. BY PLACING A PRE-ORDER, YOU ACKNOWLEDGE AND ACCEPT THIS TIMEFRAME.
ORDER CANCELLATIONS
ORDERS CANNOT BE CANCELED ONCE THEY HAVE BEEN PROCESSED. WE ARE NOT RESPONSIBLE FOR DELAYS OR DELIVERY ISSUES CAUSED BY INCORRECT OR INCOMPLETE ADDRESSES. IF YOU NOTICE AN ERROR IN YOUR ADDRESS AFTER PLACING THE ORDER, CONTACT US IMMEDIATELY. ONCE AN ITEM HAS BEEN SHIPPED, WE HAVE NO CONTROL OVER ITS DELIVERY, AND ANY ISSUES ARISING FROM ADDRESS INACCURACIES ARE THE RESPONSIBILITY OF THE CUSTOMER.
IMPORT DUTIES AND TAXES
FOR INTERNATIONAL SHIPMENTS, PLEASE NOTE THAT ANY IMPORT DUTIES AND TAXES ARE SOLELY THE RESPONSIBILITY OF THE CUSTOMER. WE RECOMMEND CHECKING WITH YOUR LOCAL CUSTOMS OFFICE FOR INFORMATION REGARDING POTENTIAL FEES PRIOR TO PLACING YOUR ORDER.
CUSTOMER SERVICE
IF YOU HAVE ANY QUESTIONS OR NEED FURTHER ASSISTANCE, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM AT [email protected].